Phone: (03) 477 7583 or (03) 474 0602
New Patient Information Pack
15 St David Street, Dunedin 9016
Phone: (03) 477 7583 or (03) 474 0602
website: www.dnmc.co.nz
email: manager@dnmc.co.nz
“A team of committed professionals that will work together to provide the best possible health care for our patients”.
Information for new patients
Kia ora, welcome from all the team at Dunedin North Medical Centre. It is the aim of Dunedin North Medical Centre to provide primary medical and nursing care to patients regardless of age, gender, ethnic, or cultural background.
We hope you will find us welcoming and will feel confident to approach us whatever your concern is.
| I am enrolling with Doctor: | |
| My first appointment is with Doctor: | |
| My first appointment date and time: |
Hours: We are open from 8.00am to 5.30pm Monday to Friday.
If you call our phone numbers outside our open hours, your call will be diverted to the Dunedin Urgent Doctors & Accident Centre.
After Hours Care: DUNEDIN URGENT DOCTORS & ACCIDENT CENTRE
18 Filleul Street, Dunedin, Phone: 03 479 2900
Open every day 8:00am –10:00pm. People are seen on a first come basis.
Priority is given to cases requiring urgency.
No appointment is needed but you won’t get to see your own doctor.
Emergency Care: EMERGENCY DEPARTMENT, DUNEDIN HOSPITAL
Main concourse, Dunedin Hospital, 201 Great King Street, Dunedin
Phone: 474 0999
Open 24 hours per day 365 days per year for emergency treatment.
For minor illness or injuries patients should first visit their own doctor or Dunedin Urgent Doctors as above.
Healthline: PHONE 0800 611 116 FOR FREE 24 HOUR HEALTH ADVICE
This is a free telephone health information service for all the family. Its staffed by registered nurses who will assess health needs, and give information and advice to help you decide on the best level of care.
NOTE IN CASE OF AN EMERGENCY PLEASE PHONE 111
If you are experiencing severe chest pain, extreme difficulty breathing, major bleeding or any other urgent condition, please phone an ambulance on 111.
Dunedin North Medical Centre Staff
| Doctors: | Dr Tim Bolter | |
| Dr Craig Pelvin | ||
| Dr Marie Neylon | ||
| Dr Daniel Pettigrew | ||
| Dr Sandra Webb | ||
| Dr Oriagh Fox – Associate Doctor | ||
| Dr Claire Handley – Associate Doctor | ||
| Dr Victoria Taylor – Associate Doctor | ||
| Dr Ami Nukada – Associate Doctor | ||
| Dr Mark Bevin – Associate Doctor | ||
| Nurses: | Theresa Hurring | Lead Nurse |
| Sarah Seque | Registered Nurse | |
| Lynette Robinson | Registered Nurse | |
| Martina Kelly | Registered Nurse | |
| Pauline Mumm | Registered Nurse | |
| Debbie Bush | Enrolled Nurse | |
| Administration: | Ali Barbara | Practice Manager |
| Russell Hurring | Administration & Reception | |
| Maxine Makoare | Reception | |
| Clare Roxburgh | Reception | |
| Litia Buller | Reception | |
| Juliette Stolte | Reception | |
Services we provide include
| Preventative health care | General illness and accident care |
| Child health | Acupuncture |
| Diving medicals | Diabetes reviews |
| ECGs | Driving license medicals |
| Lifestyle advice | Flu vaccinations |
| Mental health | Men’s health |
| Sexual health checks | Minor surgery |
| Sports medicine | Skin check clinic |
| Women’s health | Travel consultations/Yellow Fever prescribing |
| 24 hour blood pressure monitoring | Spirometry |
Nurse Services
| Blood pressure checks | Cardiovascular risk assessments |
| Cervical smears (½ hour appointment) | Diabetic review |
| Results | Lifestyle consultations (½ hour appointment) |
| Immunisations & Vaccinations | Repeat prescription requests (please allow 24hrs notice to prepare prescriptions) |
| Employment drug testing |
Consultations: Appointments are 15 minutes unless a longer appointment is requested.
Some consultations need longer appointments, often with the doctor and the nurse. Please let reception know when booking the appointment so the appropriate appointment time can be allowed if your appointment is for any of these:
| · First appointment as new patient | · Multiple or complex matters |
| · Driver license medical | · Childhood immunisation |
| · Diabetes review | · Smear test |
| · Life insurance | · Minor surgery |
| · Travel consultation | · Defence force, Employment or sports medicals |
Fees – Enrolled Patients: Correct from July 2019. Subject to change.
| Consultation | Without CSC | With CSC | ACC Surcharge | Without CSC | With CSC | |
| Under 14 years | FREE | FREE | Under 14 years | FREE | FREE | |
| 14 – 17 years | $22.00 | $13.00 | 14 – 17 years | $20.00 | $13.00 | |
| 18 – 24 years | $43.00 | $19.50 | 18 – 24 years | $38.50 | $19.50 | |
| 25 – 64 years | $45.50 | $19.50 | 25 – 64 years | $41.00 | $19.50 | |
| 65+ | $42.50 | $19.50 | 65+ | $37.50 | $19.50 |
(Longer appointments may cost more.)
Prescriptions – collected – $19.00, sent to pharmacy – $17.00, same day – $21.00
Interpreter Services
Are available to all patients if needed.
Liquid nitrogen
Available on Tuesdays. Appointments are necessary.
Test results
Unless you have been told otherwise when routine procedures and tests are ordered for you, please phone the nurse for your results if you have not been contacted within 48 hours, or access them via our patient portal.
Referrals to hospitals or specialists
Phone the nurse in a month if you have not received an appointment from hospital or specialist so she can follow up on your referral.
Access Facilities
For patients with mobility difficulties we have an access toilet located on the car park side of the building. Ramp access to the building is from the car park.
Childhood Immunisations
In New Zealand children up to age 6 years are eligible for free immunisations. To help us establish what vaccinations your child needs it is helpful if you provide us with any records of previous immunisations they have had either here or overseas. To enable our nurses to have this information up to date on our computer system please bring any vaccination records to the medical centre soon after you enrol. We are happy to make a copy so you don’t need to leave originals with us. Please speak to a nurse for more information or if you have any questions about childhood immunisations
Patient Portal
We offer a secure online patient portal for booking your appointments, requesting repeat prescriptions and viewing some test results. Reception can register you for that.
Informed Consent
It is our policy that informed consent must be obtained from the patient for each proposed treatment or procedure without pressure, harassment or coercion. All verbal and written consent will be recorded. Patient consent will be obtained prior to medical or nursing student’s involvement with any observation, assessment, treatment, or evaluation.
Enrolling at Dunedin North Medical Centre
To ‘enrol’ is choosing to register as a regular patient with one medical centre. Your doctors visits are subsidised by the government at the medical centre you choose to enrol with. Therefore if you visit a doctor in a medical centre where you are not enrolled it will be more expensive.
In order to enrol with Dunedin North Medical Centre you must meet the Ministry of Health’s eligibility criteria. Please check with a reception staff member to find out if you are eligible for government funded healthcare in New Zealand. If you are not eligible for government funded health care we can still register you as a regular patient but we cannot enrol you and therefore the full cost of the visit is to be met by you, the patient.
The benefits of enrolling with one medical centre include receiving on-going care with one doctor (or doctors who work together) and consultations at a reduced rate making health care more accessible. You will also receive the benefits of being enrolled in the WellSouth Primary Health Organisation (PHO) such as access to free or subsidised health programmes.
Dunedin North Medical Centre is a member of the WellSouth Primary Health Organisation (PHO). By enrolling with us you are also enrolling with the WellSouth PHO. The PHO receives funding from the government which it distributes to medical centres to subsidise consultations and other services for enrolled patients.
To enrol with Dunedin North Medical Centre we require you to provide photographic identification and complete a double sided form. We may also require proof of your eligibility for government funded healthcare, usually by sighting your passport and/or visa. Payment of an administration fee, $10.00 per person (maximum $40 for families), at the time of enrolment is required to initiate the process.
Dunedin North Medical Centre – Patient Terms and Conditions of Trade
Full payment for services is required on the day of service unless otherwise agreed. If it is agreed that payment is not to be made on the day, then an invoice will be issued. It clearly states on the invoice that “PAYMENT IS REQUIRED WITHIN 7 DAYS”.
Where agreed or where payment is not made on the day of service, these Patient Terms and Conditions of Trade apply. Receipt of our invoice is acknowledgment that the patient agrees to these terms; a copy of our terms as set out below is available from the Practice Manager.
New patients are required to pay for their first appointment prior to being seen.
Payment can be made by cash, Eftpos or internet banking. Our bank account details are available from reception for direct credit payments, automatic payments by instalment or Internet banking.
Credit card payments cannot be accepted.
Where no payment is made at the time of service, payment is required within 7 days. If payment is NOT made within 7 days the debtor will receive a phone call as a reminder that payment is required.
Statements are generated on the first working day of every month. A $5.00 administration fee is added to the account at this point. Accounts must be paid within 7 days of receipt of the statement. If payment is NOT received within these 7 days the debtor will receive a phone call as a reminder that payment is required.
If a second statement is generated (30 days overdue) it will be accompanied by a letter stating that it must be paid within 7 days and that Dunedin North Medical Centre use the services of a debt collection agency. If payment is NOT received within these 7 days the debtor will receive a phone call as a reminder that payment is required.
If a third statement is generated (60 days overdue) it will be accompanied by a final demand letter requesting payment within 7 days.
If account remains unpaid after these 7 days have elapsed a decision is made by management and the debtor’s doctor as to whether or not your account will be forwarded on to the debt collection agency.
Any fees incurred in the debt collection process are the responsibility of the debtor.
Patient Health Information Privacy Statement
ACCESS TO HEALTH INFORMATION: You have the right to access (and have corrected) your health information under Rules 6 and 7 of the Health Information Privacy Code 1994.
VISITING ANOTHER GP: If you visit another GP who is not your regular doctor, you will be asked for permission to share information from the visit with your regular doctor or practice.
If you have a High User Health Card or Community Services Card and visit another GP who is not your regular doctor, he/she can make a claim for a subsidy, and the practice you are enrolled in will be informed of the date of that visit. The name of the practice you visited and the reason(s) for the visit will not be disclosed unless you give your consent.
PATIENT ENROLMENT INFORMATION: The information you provide on your enrolment form will be:
- held by Dunedin North Medical Centre
- used by the Ministry of Health to allocate your National Health Index (NHI) number, or update any changes
- sent to the WellSouth PHO and Ministry of Health to obtain subsidised funding on your behalf
- used to determine eligibility to receive publicly funded services. Information may be compared with other government agencies but only when permitted under the Privacy Act.
HEALTH INFORMATION: Dunedin North Medical Centre clinical staff may:
- add to your health record during any services provided to you and use that information to provide appropriate care
- share relevant health information with other health professionals who are directly involved in your care
AUDIT: In the case of financial audits, your health information may be reviewed by an auditor for checking a financial claim made by the practice, but only according to the terms and conditions of section 22G of the Health Act (or any subsequent applicable Act). You may be contacted by the auditor to check that services have been received. If the audit involves checking on health matters, an appropriately qualified health care practitioner will view the health records.
HEALTH PROGRAMMES: Health data relevant to a programme in which you are enrolled (e.g. Breast Screening, Immunisation, Diabetes) may be sent to the PHO or the external health agency managing this programme.
OTHER USES OF HEALTH INFORMATION: Health information which will not include your name but may include your National Health Index Identifier (NHI) may be used by health agencies such as the District Health Board, Ministry of Health or PHO for the following purposes, as long as it is not used or published in a way that can identify you:
- health service planning and reporting
- monitoring service quality
- payment
RESEARCH: Your health information may be used for health research, but only if this has been approved by an ethics committee and will not be used or published in a way that can identify you.
Except as listed above, it is understood that details about your health status or the services you have received will remain confidential within Dunedin North Medical Centre unless you give specific consent for this information to be communicated.
HEALTH INFORMATION SHARING
Your health information is shared between your healthcare providers using HealthOne, a secure system for storing electronic patient records.
HealthOne stores health information such as GP records, allergies, prescribed medications and test results. Only authorised healthcare providers such as doctors, nurses and pharmacists can access that information at their place of work.
Sharing health information means:
- better, safer care
- more complete health information about you is available to your care team
- you and your healthcare provider are able to make more informed decisions about your care
- we are not relying on you to remember your medical history and the prescribed medicines you take
- we waste less of your time – you only need to provide information once and because your results are in HealthOne, we don’t need to repeat tests or investigations such as blood tests, x-rays or scans.
Your health information is only available to your care team, no one else.
Your health information is confidential and checks are in place to monitor who has accessed your records and why.
YOU CAN CHOOSE NOT TO SHARE YOUR INFORMATION: You can request that specific parts of your information are not shared, or opt off altogether so that none of it is shared by:
- telling your healthcare provider during your visit or consultation
- telling your pharmacist when you get your prescription filled
- calling freephone 0508 837 872 (0508 TESTSAFE)
- emailing privacy@healthone.org.nz
IF YOU CHOOSE NOT TO SHARE YOUR INFORMATION: If you opt off HealthOne, health professionals caring for you may not immediately have information they need to provide the best and safest care possible. If you are thinking of opting off, please discuss your options with your healthcare provider or the person you speak to when you call the freephone number.
For more information visit www.HealthOne.org.nz or phone 0508 837 872 (0508 TESTSAFE)
Code of Health and Disability Services Consumers’ Rights
When you use a health or disability service in New Zealand, you have the protection of a Code of Rights.
The Code of Health and Disability Services Consumers’ Rights (the Code) establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act. There is a link to the Code on the Dunedin North Medical Centre web page: dnmc.co.nz/privacy-policy/
The Code of Health and Disability Services Consumers’ Rights provides the following 10 rights:
Right 1: The right to be treated with respect.
Right 2: The right to freedom from discrimination, coercion, harassment, and exploitation.
Right 3: The right to dignity and independence.
Right 4: The right to services of an appropriate standard.
Right 5: The right to effective communication.
Right 6: The right to be fully informed.
Right 7: The right to make an informed choice and give informed consent.
Right 8: The right to support.
Right 9: Rights in respect of teaching or research.
Right 10: The right to complain.
Type this link into your web browser for more information:
https://www.hdc.org.nz/your-rights/the-code-and-your-rights/
If you are not satisfied, we need to know.
We treat complaints seriously and respond promptly and fairly. Every complaint is an opportunity to look carefully at how do things and to see if we can improve the way we provide health care. We aim to achieve a mutually satisfactory conclusion and, where appropriate, take action to ensure the situation does not arise again. It is helpful if complaints are received as soon as possible after the event.
Will my treatment be affected? No. The complaint process is confidential. We do require details so that we may investigate a matter fully.
How do I complain? If you are unhappy about how you were treated, you may take your concerns directly to the person who provided the service to you. If you are still not satisfied or you do not feel; able to talk to them, you may talk to or write a letter to the person responsible for overseeing satisfactory resolution of complaints (the Complaints Officer) in this practice. Our complaints Officer is Ali Barbara (Practice Manager).
What happens then? The Complaints Officer will thoroughly assess the complaint, decide what actions need to be taken and communicate with you on how best to resolve the issue.
Where else can I complain to? Everyone using a health or disability service has the protection of the Code of Health and Disability Services Consumers’ Rights and the Health Information Privacy Code. A copy of the Code of Rights is available for you on request or at: https://www.hdc.org.nz/your-rights/the-code-and-your-rights/
| Where the Code of Health and Disability Services Consumers’ Rights is breached: | The Health and Disability Commissioner
PO Box 1791, Auckland, 1140 Phone: 0800 11 22 33 |
| Where privacy is breached: | The Privacy Commissioner
PO Box 466, Auckland, 1140 Phone: 0800 803 909 |
Advocacy: If you want support to complain there is a free advocacy service to help you:
- Phone the office of the Health and Disability Commissioner. (Advocacy – Health and Disability 0800 11 22 33)
- Web: hdc.org.nz
- Or call a local advocate in Dunedin (03) 479 0265 or 0800 555 050
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