New Patient Information Pack

15 St David Street, Dunedin 9016

Phone: (03) 477 7583

website: www.dnmc.co.nz

email: manager@dnmc.co.nz

 

“A team of committed professionals that will work together to provide the best possible health care for our patients”.

Information for new patients

Kia ora, welcome from all the team at Dunedin North Medical Centre. It is the aim of Dunedin North Medical Centre to provide primary medical and nursing care to patients regardless of age, gender, ethnic, or cultural background.

We hope you will find us welcoming and will feel confident to approach us whatever your concern is.

I am enrolling with Doctor:
My first appointment is with Doctor:
My first appointment date and time:

Hours:                                   We are open from 8.00am to 5.30pm Monday to Friday.

If you call our phone numbers outside our open hours, your will hear a message about alternative options for care.

After Hours Care:             DUNEDIN URGENT DOCTORS & ACCIDENT CENTRE

18 Filleul Street, Dunedin, Phone: 03 479 2900

Open every day 8:00am –10:00pm. People are seen on a first come basis.

Priority is given to cases requiring urgency.

No appointment is needed but you won’t get to see your own doctor.

Emergency Care:              EMERGENCY DEPARTMENT, DUNEDIN HOSPITAL

Main concourse, Dunedin Hospital, 201 Great King Street, Dunedin

Phone: 474 0999

Open 24 hours per day 365 days per year for emergency treatment.

For minor illness or injuries patients should first visit their own doctor or Dunedin Urgent Doctors as above.

Healthline:                         PHONE 0800 611 116 FOR FREE 24 HOUR HEALTH ADVICE

This is a free telephone health information service for all the family. Its staffed by registered nurses who will assess health needs, and give information and advice to help you decide on the best level of care.

NOTE                         IN CASE OF AN EMERGENCY PLEASE PHONE 111

If you are experiencing severe chest pain, extreme difficulty breathing, major bleeding or any other urgent condition, please phone an ambulance on 111.

Dunedin North Medical Centre Staff

Doctors:	Dr Tim Bolter
	Dr Craig Pelvin
	Dr Marie Neylon
	Dr Daniel Pettigrew
	Dr Victoria Taylor
	Dr Oriagh Fox – Associate Doctor
	Dr Claire Handley – Associate Doctor
	Dr Anar Khan – Associate Doctor
	Dr Ami Nukada – Associate Doctor
	Dr Mark Bevin – Associate Doctor
Nurses:	Theresa Hurring	Lead Nurse
	Lynette Robinson	Registered Nurse
	Martina Kelly	Registered Nurse
	Hannah Jones	Registered Nurse
	Anna Perkins	Registered Nurse
	Debbie Bush	Enrolled Nurse
Administration:	Ali Barbara	Practice Manager
	Litia Buller	Health Care Assistant/Administrator
	Russell Hurring	Administration & Reception
	Heather Merry	Reception
	Amanda Harwood	Reception
	Hanna Lorenz	Reception

 

Services we provide include

Preventative health care	General illness and accident care
Child health	Acupuncture
ECGs	Diabetes reviews
Lifestyle advice	Driving licence medicals
Mental health	Flu vaccinations
Sexual health checks	Men’s health
Sports medicine	Minor surgery
Women’s health	Skin check clinic
Travel consultations/Yellow Fever prescribing

Nurse Services

Blood pressure checks	Cardiovascular risk assessments
Cervical screening (½ hour appointment)	Diabetic review
Results	Lifestyle consultations (½ hour appointment)
Immunisations & Vaccinations	Repeat prescription requests (please allow 48hrs notice to prepare prescriptions)
Employment drug testing

 

 

Consultations: Appointments are 15 minutes unless a longer appointment is requested.

Some consultations need longer appointments, often with the doctor and the nurse. Please let reception know when booking the appointment so the appropriate appointment time can be allowed if your appointment is for any of these:

·         First appointment as new patient	·         Multiple or complex matters
·         Driver license medical	·         Childhood immunisation
·         Diabetes review	·        Defence Force medicals
·         Life insurance	·         Minor surgery
·         Travel consultation	·         Employment or sports medicals

Fees – Enrolled Patients: Correct from August 2024. Subject to change.

Consultation	Without CSC	With CSC		ACC Surcharge	Without CSC	With CSC
Under 14 years	FREE	FREE		Under 14 years	FREE	FREE
14 – 17 years	$40.00 *	$13.00		14 – 17 years	$40.00 *	$13.00
18 – 24 years	$65.00 *	$19.50		18 – 24 years	$65.00 *	$19.50
25 – 64 years	$65.00 *	$19.50		25 – 64 years	$65.00 *	$19.50
65+	$65.00 *	$19.50		65+	$65.00 *	$19.50

Fees marked * are discounted $5.00 if paid on the day.

(Longer appointments may cost more.)

Prescriptions – collected – $19.00, sent to pharmacy – $18.00, same day – $23.00

Interpreter Services

Are available to all patients if needed. Please let the person booking your appointment know if an interpreter is needed.

Liquid nitrogen

Available on Tuesdays and Wednesdays. Appointments are necessary.

Test results

Unless you have been told otherwise when routine procedures and tests are ordered for you, please phone the nurse for your results if you have not been contacted within 48 hours, or access them via our patient portal.

Referrals to hospitals or specialists

Phone the nurse in a month if you have not received an appointment from hospital or specialist so she can follow up on your referral.

Access Facilities

For patients with mobility difficulties we have an access toilet located on the car park side of the building. Ramp access to the building is from the car park.

Childhood Immunisations

In New Zealand children up to age 6 years are eligible for free immunisations. To help us establish what vaccinations your child needs it is helpful if you provide us with any records of previous immunisations they have had either here or overseas. To enable our nurses to have this information up to date on our computer system please bring any vaccination records to the medical centre soon after you enrol. We are happy to make a copy so you don’t need to leave originals with us. Please speak to a nurse for more information or if you have any questions about childhood immunisations

Patient Portal

We offer a secure online patient portal for requesting repeat prescriptions and viewing some test results. Reception can register you for that.

Informed Consent

It is our policy that informed consent must be obtained from the patient for each proposed treatment or procedure without pressure, harassment or coercion. All verbal and written consent will be recorded.  Patient consent will be obtained prior to medical or nursing student’s involvement with any observation, assessment, treatment, or evaluation.

Enrolling at Dunedin North Medical Centre

To ‘enrol’ is choosing to register as a regular patient with one medical centre. Your doctors visits are subsidised by the government at the medical centre you choose to enrol with. Therefore if you visit a doctor in a medical centre where you are not enrolled it will be more expensive.

In order to enrol with Dunedin North Medical Centre you must meet the Ministry of Health’s eligibility criteria. Please check with a reception staff member to find out if you are eligible for government funded healthcare in New Zealand. If you are not eligible for government funded health care we can still register you as a regular patient but we cannot enrol you and therefore the full cost of the visit is to be met by you, the patient.

The benefits of enrolling with one medical centre include receiving on-going care with one doctor (or doctors who work together) and consultations at a reduced rate making health care more accessible. You will also receive the benefits of being enrolled in the WellSouth Primary Health Organisation (PHO) such as access to free or subsidised health programmes.

Dunedin North Medical Centre is a member of the WellSouth Primary Health Organisation (PHO). By enrolling with us you are also enrolling with the WellSouth PHO. The PHO receives funding from the government which it distributes to medical centres to subsidise consultations and other services for enrolled patients.

To enrol with Dunedin North Medical Centre we require you to provide photographic identification and complete a multi-sided enrolment form. We may also require proof of your eligibility for government funded healthcare, usually by sighting your passport and/or visa. Payment of an administration fee, $14.00 per person (maximum $56.00 for families), at the time of enrolment is required to initiate the process.

Dunedin North Medical Centre – Patient Terms and Conditions of Trade

Full payment for services is required on the day of service unless otherwise agreed. 

More detailed information: Patient Terms and Conditions of Trade

New patients are required to pay for their first appointment prior to being seen.

Payment can be made by cash, Eftpos or internet banking. Our bank account details are available from reception for direct credit payments, automatic payments by instalment or Internet banking.
Credit card payments cannot be accepted.

Any fees incurred in the debt collection process are the responsibility of the debtor.

Patient Health Information Privacy Statement

By signing the enrolment form and enrolling at Dunedin North Medical Centre I understand the following as I have chosen Dunedin North Medical Centre (DNMC) as my regular and ongoing provider of general practice/GP/health care services:

Access to my health information – I have the right to access (and have corrected) my health information under Rules 6 and 7 of the Health Information Privacy Code 2020.

Visiting another GP – If I visit another GP outside of DNMC, who is not my regular doctor, I will be asked for permission to share information from the visit with my regular doctor or practice.

If I am under six years old or have a High User Health Card, or a Community Services Card, and I visit another GP outside of DNMC who is not my regular doctor, he/she can make a claim for a subsidy, and the practice I am enrolled in will be informed of the date of that visit.  The name of the practice I visited and the reason(s) for the visit will not be disclosed unless I give my consent.

Patient Enrolment Information – The information I have provided on the Practice Enrolment Form will be:

• held by Dunedin North Medical Centre;
• used by the Ministry of Health – Manatū Hauora to give me a National Health Index (NHI) number, or update any changes;
• sent to the PHO and Ministry of Health – Manatū Hauora to obtain subsidised funding on my behalf;
• used to determine eligibility to receive publicly-funded services. Information may be compared with other government agencies but only when permitted under the Privacy Act.

Health Information – Members of my health team may:

• add to my health record during any services provided to me and use that information to provide appropriate care
• share relevant health information to other health professionals who are directly involved in my care.

Audit – In the case of financial audits, my health information may be reviewed by an auditor for checking a financial claim made by the practice, but only according to the terms and conditions of section 22G of the Health Act 1956 (or any subsequent applicable Act). I may be contacted by the auditor to check that services have been received. If the audit involves checking on health matters, an appropriately qualified health care practitioner will view the health records.

Health Programmes – Health data relevant to a programme in which I am enrolled (e.g. Breast Screening, Immunisation, Diabetes) may be sent to the PHO or the external health agency managing this programme.

Other Uses of Health Information – Health information which will not include my name but may include my National Health Index Identifier (NHI) may be used by health agencies such as the District Health Board, Ministry of Health or PHO for the following purposes, as long as it is not used or published in a way that can identify me:

• health service planning and reporting
• monitoring service quality, and
• payment.

Research – My health information may be used for health research, but only if this has been approved by an Ethics Committee and will not be used or published in a way that can identify me.

Except as listed above, I understand that details about my health status or the services I have received will remain confidential within the medical practice unless I give specific consent for this information to be communicated.

Health Information to Private Insurers – I understand that where the cost of service(s) by my doctor/nurse have been, or will be claimed from a private health insurer that DNMC may be required to provide the insurer with details of the consultation(s) and/or procedure(s) relating to the claim(s) if so requested by the insurer. I hereby consent to DNMC providing this information to such private health insurers.

Email and Text Messaging – By consenting to DNMC emailing or texting any information, you accept full responsibility for logical and physical security of your email and text system, and for notifying us of changes to your email address or mobile phone number. Consequently, DNMC disclaim any responsibility or liability and you agree to indemnify us for unauthorised access to your email or text messages or unauthorised viewing of information sent by us. By signing the Dunedin North Medical Centre enrolment form, you are acknowledging your responsibilities.

You authorise us to:

• Make enquiries with any previous medical practitioners and health professionals you may have engaged regarding your medical history, and you authorise disclosure by those people to us; and
• Disclose any information about you for the purpose of instructing other persons including a debt collection agency to recover any outstanding fees from you; and
• Send you information about how we may assist you by providing other medical or health services to you.

You acknowledge that:

• All services may attract a fee: and
• You remain liable for all fees, costs and disbursements (e.g. ECG, dressings etc) charged by us for services provided.

Code of Health and Disability Services Consumers’ Rights

When you use a health or disability service in New Zealand, you have the protection of a Code of Rights.

The Code of Health and Disability Services Consumers’ Rights (the Code) establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act. There is a link to the Code on the Dunedin North Medical Centre web page: dnmc.co.nz/privacy-policy/

The Code of Health and Disability Services Consumers’ Rights provides the following 10 rights:

Right 1: The right to be treated with respect.

Right 2: The right to freedom from discrimination, coercion, harassment, and exploitation.

Right 3: The right to dignity and independence.

Right 4: The right to services of an appropriate standard.

Right 5: The right to effective communication.

Right 6: The right to be fully informed.

Right 7: The right to make an informed choice and give informed consent.

Right 8: The right to support.

Right 9: Rights in respect of teaching or research.

Right 10: The right to complain.

Type this link into your web browser for more information:
https://www.hdc.org.nz/your-rights/the-code-and-your-rights/

If you are not satisfied, we need to know.

We treat complaints seriously and respond promptly and fairly. Every complaint is an opportunity to look carefully at how we do things and to see if we can improve the way we provide health care. We aim to achieve a mutually satisfactory conclusion and, where appropriate, take action to ensure the situation does not arise again. It is helpful if complaints are received as soon as possible after the event.

Will my treatment be affected? No. The complaint process is confidential. We do require details so that we may investigate a matter fully.

How do I complain? If you are unhappy about how you were treated, you may take your concerns directly to the person who provided the service to you. If you are still not satisfied or you do not feel; able to talk to them, you may talk to or write a letter to the person responsible for overseeing satisfactory resolution of complaints (the Complaints Officer) in this practice. Our complaints Officer is Ali Barbara (Practice Manager).

What happens then? The Complaints Officer will thoroughly assess the complaint, decide what actions need to be taken and communicate with you on how best to resolve the issue.

Where else can I complain to? Everyone using a health or disability service has the protection of the Code of Health and Disability Services Consumers’ Rights and the Health Information Privacy Code. A copy of the Code of Rights is available for you on request or at: https://www.hdc.org.nz/your-rights/the-code-and-your-rights/

Where the Code of Health and Disability Services Consumers’ Rights is breached:	The Health and Disability Commissioner PO Box 1791, Auckland, 1140 Phone: 0800 11 22 33
Where privacy is breached:	The Privacy Commissioner PO Box 466, Auckland, 1140 Phone: 0800 803 909

Advocacy: If you want support to complain there is a free advocacy service to help you:

• Phone the office of the Health and Disability Commissioner. (Advocacy – Health and Disability 0800 11 22 33)
• Web: hdc.org.nz
• Or call a local advocate in Dunedin (03) 479 0265 or 0800 555 050