Level 1 – Latest practice information 10 June 2020
As a general practice we have a duty of care to our patients and staff and as such need to lead the fight in the controlling of infectious diseases and Covid-19. We want to demonstrate that our medical centre is a safe environment for all, so below is some important information for all our patients.
Moving into Level 1 of the Covid-19 response means that all our face to face services, i.e. driving licence renewals, diabetic reviews, all other medicals, blood pressure checks, liquid nitrogen, immunisations, screening etc will resume.
HOWEVER, we will continue to triage all appointments.
This means that our patient portal on-line booking of appointments will remain closed in the meantime.
To make appointments please phone reception (477 7583). You will be asked the following health questions before an appointment is made. Do you have any of the following:
- Respiratory symptoms/shortness of breath
- Sneezing/runny nose
- Sore throat
- Have you had contact with any proven or suspected case of Covid-19 or had a swab done yourself?
If so, you will be passed onto a nurse to triage your symptoms before an appointment is made, otherwise reception can book an appointment for you. We will still be providing a telephone or video consultation service should you prefer this method of consultation, just let staff know. Both virtual and face to face consultations are charged at the same rate.
As per the Ministry of Health’s case definition we are providing Covid-19 test swabbing for all our enrolled patients (appointment only) that are experiencing respiratory, cold or flu symptoms.
Social distancing will be adhered to in the practice and for this reason we may ask you to phone from your vehicle in the carpark when you arrive, staff may then ask you to remain in your vehicle until the doctor or nurse is ready to see you.
We will continue to have an emphasis within the practice on infection control by strict handwashing routines for staff, use of hand gel for patients entering the medical centre, use of personal protection equipment by staff where necessary. We will also endeavour to keep patients with respiratory symptoms separated from other patients by using one side of the building for patients with these symptoms. We will also provide a mask for patients with respiratory symptoms.
Patients will no longer receive a piece of paper to take into the doctor which had your personal contact information on it so it is important for you to let reception know if you change your address, phone numbers or email address so we can keep our data base up to date with this information.